Supply chain representatives require much more than an online contact management system, they require real-time access to all customer and product information anytime, anywhere they need it. With S2K Sales Force your sales team has the ability to search the product catalog, check price and availability, see related products, new products, and current promotions. They can enter and track the status of quotes, returns, and customer orders, and they can review accounts receivable balances and payments. Sales analytics screens give your sales representatives insights into customer behavior, and allow them to react quickly to customer issues and opportunities. This application will empower your sales team to drive new business and make the most of their sales calls.
Customer
Providing excellent customer service is the key to retaining your most valuable customers. S2K Sales Force gives your sales team full access to customer information. Sales representatives can review a customer’s accounts receivable, open invoices, and payment history. They can check the status of open orders, returns and quotes. They can even use S2K’s case management to track business issues to completion to insure that your organization is providing the highest level of customer service.
Product
Inventory information is vital for supply chain representatives. If you can quickly communicate accurate inventory information with your customers, they will have trust in your ability as a supplier, which in these times of high competition is a very valuable asset. S2K Sales Force allows your sales team to review full product information including specifications, images, and availability across all companies and locations. They will know what’s in stock and what’s out of stock, they will know when shipments will arrive, and when production will be complete.
CRM
The contact management system tracks and records every stage in the sales process for each prospective client, from initial contact to final disposition. Users can review current leads, convert leads to prospects, and prospects to customers. Your sales representatives can manage contacts and track all interactions with existing accounts and opportunities. Users can log a call, create to-dos, schedule events, and add notes and attachments. Activities get posted to history so that users can easily review all of their interactions with an account.
Marketing
A salesperson’s success is linked to his or her ability to communicate clearly and develop client relationships. S2K’s marketing tools allow representatives to create personalized campaigns to keep all accounts updated on new products, pricing, and promotions. Representatives use sales data to act on customers buying behaviors and stay in constant communication that can lead to new business opportunities.
